Alabama Power

Alabama Power customers will receive a credit in October because the company's fuel expenses have been lower this year. The amount of the credit is based on energy use and will be $25 for the typical customer. The Alabama Public Service Commission approved the credit Tuesday.

Alabama Power announced that it has reopened its business office lobbies after months of being closed due to COVI-19. 

According to a press release, Alabama Power announced they have safely and responsibly reopened business offices and Appliance Centers to provide walk-in service options.

Safety measures are in place for reopening and customers are asked to comply in order to ensure safety and health guidelines. 

While walk-ins are available for service, however the use of their 24/7 payment kiosks, drop boxes and drive-thru are still strongly encouraged.  

Customers who prefer to transact business with Alabama Power through the company’s digital options or by phone can visit, use its automated system at 1-800-245-2244, or pay through Bill Matrix at 1-800-835-2702.

Another option is visiting one of the many authorized payment locations, including grocery stores, drug stores and banks, where bills can be paid with cash. Customers can find a convenient location at

Alabama Power is also offering new payment plans and extensions for those effected by COVID-19. Customers can sign up at or by calling 1-800-245-2244. 

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